Returns

1.) withdrawal
You would like to make use of the 30-day right of withdrawal granted by us to consumers as part of your online transaction?
The item you want to return is unused and without individual engraving? Then please download our cancellation form from the link below, fill it out and enclose it with the return.

 

 

Please return the products to the following adress:

VERSANDMANUFAKTUR
C/O Neue Frankfurter
Wideystr. 58
58452 Witten
GERMANY

 

IMPORTANT:
++ Please be sure to note your order number and delivery note number on the cancellation form ++
++ For a return within Germany you will receive a return stamp from us on request. For a return from other countries you bear the costs yourself. We will refund the full original payment amount upon receipt of the goods, including the cost of the first shipment. ++
++ For a return from a third country (e.g. Switzerland, UK, USA) you need a CN23 form, which must be enclosed with the shipment for customs. Please contact us here: hello@neue-frankfurter-en ++
++ The item has already been used or bears a custom engraving.
Please contact us: hallo@neue-frankfurter.de ++

 

2.) complaints
There is something wrong with the products you received? Don’t worry, we will find a satisfying solution!
Please contact us: hallo@neue-frankfurter.de

 

The mutually found solution includes a return? You will gladly receive the complaint form by email or here DOWNLOAD RECLAMATION FORM